Healthcare

Mystery Customer Enquirer Research

Testing how potential customer enquiries are handled
Mystery caller research enables healthcare organisations to test whether call handlers are dealing with enquiries in the most effective manner.

Connecting for Health - mystery shopping research

Giving callers the right information
Government organisations have a duty to provide up to date and relevant information. Mystery shopping research which tests the effectiveness of call handlers can be a useful way to gauge whether they are meeting this duty or not.

Long Acting Reversible Contraception (LARC) perceptions research in Leicester

Overcoming barriers and improving service delivery
With teenage pregnancy rates rising again, encouraging more widespread use of contraception remains a major social policy priority. Since new forms of contraception are becoming more widely available, can research demonstrate how barriers to using them might be overcome?

Chronic illness and public awareness levels in Wakefield

Investigating sensitive health problems
Overcoming ignorance and providing new information can help service providers to change public attitudes. When we are talking about illness or disease the risk of misconceptions and misunderstandings rise; research is an effective way to tackle any false impressions and get your message across.

Research with young people on sexual health services

Engaging with young people
Persuading young people to engage with sexual health issues is a major public policy challenge. Targeted research can help you understand their views and create alternative services which meet young people’s needs more effectively.