Please browse our case studies to find out how we combine research techniques to maximise the return on your investment. We treat each project as unique and will propose an approach, based on your objectives and our experience.
Testing how potential customer enquiries are handled
Mystery caller research enables healthcare organisations to test whether call handlers are dealing with enquiries in the most effective manner.
Government organisations have a duty to provide up to date and relevant information. Mystery shopping research which tests the effectiveness of call handlers can be a useful way to gauge whether they are meeting this duty or not.
With teenage pregnancy rates rising again, encouraging more widespread use of contraception remains a major social policy priority. Since new forms of contraception are becoming more widely available, can research demonstrate how barriers to using them might be overcome?
Overcoming ignorance and providing new information can help service providers to change public attitudes. When we are talking about illness or disease the risk of misconceptions and misunderstandings rise; research is an effective way to tackle any false impressions and get your message across.
Engaging with young people
Persuading young people to engage with sexual health issues is a major public policy challenge. Targeted research can help you understand their views and create alternative services which meet young people’s needs more effectively.
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Qa’s study of the impact on tourism to the North York Moors of a proposed York Potash mine development is now publicly available. More...
Lancashire County Council has commissioned Qa to survey childminders and parents. More...