We help utility companies and housing providers develop or improve services and products to meet the needs and wants of customers and tenants.

We work with a range of public and private sector organisations to help them better understand their customer or tenants views to inform a range of initiatives from marketing and communications planning, new product or service development to the implementation of green / sustainability programmes.

Our research services enable you to:

  • Improve customer or tenant satisfaction
  • Engage vulnerable or difficult to reach customer groups
  • Test and shape new initiatives to maximise impact
  • Develop new products and services
  • Evaluate the impact of communication campaigns

For more information contact:
Nick How  Research Director

  01904 632039