We help utility companies and housing providers develop or improve services and products to meet the needs and wants of customers and tenants.
We work with a range of public and private sector organisations to help them better understand their customer or tenants views to inform a range of initiatives from marketing and communications planning, new product or service development to the implementation of green / sustainability programmes.
Our research services enable you to:
- Improve customer or tenant satisfaction
- Engage vulnerable or difficult to reach customer groups
- Test and shape new initiatives to maximise impact
- Develop new products and services
- Evaluate the impact of communication campaigns
For more information contact:
Nick How Research Director