Helping Tinder Foundation with digital inclusion
Tinder Foundation is a not-for-profit social enterprise that helps people in the community to gain the skills they need to use computers and the internet confidently. They commissioned Qa to gain qualitative insight into a group of low-intensity internet users (called ‘Limited Littles’), namely job seekers whose main internet activity is use of the DWP’s Universal Jobmatch website (UJ).
Helping Tinder Foundation with digital inclusion
Tinder Foundation is a not-for-profit social enterprise that helps people in the community to gain the skills they need to use computers and the internet confidently. They commissioned Qa to gain qualitative insight into a group of low-intensity internet users (called ‘Limited Littles’), namely job seekers whose main internet activity is use of the DWP’s Universal Jobmatch website (UJ).
Giving young people a future
Areas of industrial decline face many challenges, including how to improve the employability of young people through key skills and promote re-engagement with learning. Evaluation research can help programme managers and their staff understand the impact of their work in these areas and devise new work-related services which meet local needs
Making a good first impression
When callers contact your organisation you want to be sure their call is answered quickly and dealt with in a professional manner. One of the ways you can check whether this is happening is through mystery shopping research
Giving callers the right information
Government organisations have a duty to provide up to date and relevant information. Mystery shopping research which tests the effectiveness of call handlers can be a useful way to gauge whether they are meeting this duty or not
Designing with users in mind
An offshoot of the Building Schools for the Future programme, the One School Pathfinder initiative gives local authorities the chance to completely redevelop one secondary or secondary special school in their area. Research with local communities is an important step in the development of this process
Restoring a reputation
Schools and colleges sometimes acquire a tarnished reputation which can contribute to falling admissions
Local involvement in service development
A commitment to identifying gaps in educational provision and raising standards is vital for the future development of young people’s services
Giving young people a sporting chance
Encouraging young people to re-engage with education and realise their potential is a challenge for policy makers
Promoting confidence and skills
Some young people need help and support to build their confidence and skills before moving into a job, training or further education