Evaluation of the Stoke ‘Cooperative Working’ model for Stoke on Trent Council

(in partnership with CRESR at Sheffield Hallam University)

Through Cooperative Working public and voluntary services work together to deliver joined up solutions for: housing; young people’s issues; jobs and training; financial matters, healthier lifestyles; and advice and support for families. Service users have one key worker and “tell their story once” resulting in identification of the ‘real’ or underlying problem to solve and a reduction in delays accessing the help they need.

Qa Research is working in partnership with The Centre for Regional Economic and Social Research (CRESR) at Sheffield Hallam University to carry out a year-long evaluation of Stoke on Trent Council’s new ‘Cooperative Working’ service delivery model. Our interviewers will be conducting baseline and follow up interviews with service users with multiple and complex needs.

The aim of the research is to assess the impact of the Cooperative Working model in terms of its effectiveness in improving the lives of individuals and families and in providing a more cost effective and efficient way of working, for the Council and its partners. The evaluation is looking at whether this new way of working affects how local people use services, what they think about them, and whether it improves people’s overall health and well-being.

We are recruiting, coordinating and conducting the quantitative fieldwork aspects of the project, which consists of face to face baseline interviews with beneficiaries and telephone follow up interviews at 6, 12 and 18 months. In addition to providing survey data, we are updating Sheffield Hallam regularly with feedback which will add to the overall evaluation findings.

The results of the research will be used to provide valuable insight into the delivery of the Cooperative Working Model, informing future operational and strategic decisions of the Council and its Partners.


Sarah Weller, Fieldwork Manager at Qa for more information about this and other related projects sarah.weller@qaresearch.co.uk 01904 632039