Improving the quality of care consultation event

Leeds West CCG

Qa conducted a deliberative workshop event with residents living in the West area of Leeds to help support the CCG in progressing new ideas for providing quality care to the community and to help shape development of the CCG’s five-year plan.

In line with the key principles of commissioning advocated by the Royal College of General Practitioners, the research set out to be collaborative and community-focused, with an emphasis on innovation, empowered patients, evidence-based practice and sustainability.

We were responsible for the recruitment of participants, organising the venue, hosting the four-hour event and conducting consultation exercises with residents throughout the session.

In total 79 residents attended the event held on a Saturday at a hotel conference hall that residents were familiar with. Leading representatives from the CCG gave an initial presentation to explain why they were keen to hear the opinions of residents. Qa then conducted 8 mini workshops with the whole delegation ensuring everyone had their chance to have their say.

Key topics we covered included:

  • Local health services
  • Convenient health services
  • Self-care
  • Specialist centres of excellence
  • Only providing treatments that work

Qa then undertook a telephone survey of 250 residents to provide some statistical evidence as to which aspects the community thought the CCG should prioritise in order to improve the quality of health care for the whole of West Leeds.

We produced a report identifying the key themes that came out of both research exercises and included conclusions highlighting strong community support for the key principles of prevention, self-care, local and convenient health services.