Northamptonshire County Council commissions 2008 Transport & Highways Survey

In 2007 Qa conducted the first wave of a five-year customer satisfaction project designed to inform transport and highways policy development in Northamptonshire.

Now we have been asked to repeat the exercise to provide the year-by-year comparisons essential to the second Northamptonshire Local Transport Plan (LTP2) from 2006-11.

Qa will conduct a postal survey with a random sample of 1,100 Northamptonshire residents. Each survey pack will contain a survey, a colour explanatory covering letter, information on how to access the survey in alternative formats and languages if required, and a FREEPOST return envelope. All returned questionnaires will be inputted by Qa prior to analysis.

The findings will compare satisfaction levels with services across a twelve-month period and further embed the principles of community involvement in local transport and highways decision-making.

For more information contact Michael Fountain on 01904 632039 or