We help utility companies to develop and improve services that best meet the needs and preferences of customers.
Using a wide range of innovative quantitative and qualitative research techniques we enable utility firms to develop customers-centric strategies that also meet the requirements of wider stakeholders and regulators.
Our research services enable you to:
- Inform or assess initiatives to change the behaviour of customers
- Improve customer satisfaction
- Engage vulnerable or difficult to reach customer groups
- Develop new products and services
- Evaluate the impact of communication campaigns
For more information contact:
Nick How Research Director