Running tap

Utilities

We help utility companies to develop and improve services that best meet the needs and preferences of customers.

Using a wide range of innovative quantitative and qualitative research techniques we enable water companies, and gas and electricity distribution network operators to develop customer-centric strategies that also meet the requirements of wider stakeholders and regulators.

Our research services enable you to:

  • Establish customer priorities and preferences to inform business planning
  • Inform or evaluate initiatives aimed at changing the behaviour of customers
  • Improve customer satisfaction
  • Engage vulnerable or difficult to reach customer groups
  • Develop new products and services
  • Evaluate the impact of communication campaigns

For more information contact:

Richard Bryan Managing Director
richard.bryan@qaresearch.co.uk
01904 632039