We help utility companies to develop and improve services that best meet the needs and preferences of customers.

Using a wide range of innovative quantitative and qualitative research techniques we enable utility firms to develop customers-centric strategies that also meet the requirements of wider stakeholders and regulators.

Our research services enable you to:

  • Inform or assess initiatives to change the behaviour of customers
  • Improve customer satisfaction
  • Engage vulnerable or difficult to reach customer groups
  • Develop new products and services
  • Evaluate the impact of communication campaigns

For more information contact:

Nick How  Research Director
01904 632039