Utilities

We help utility companies to develop and improve services that best meet the needs and preferences of customers.

Using a wide range of innovative quantitative and qualitative research techniques we enable water companies, gas and electricity distribution network operators to develop customer-centric strategies that also meet the requirements of external stakeholders and regulators.

Our research services enable you to:

• Establish customer priorities and preferences to inform business planning
• Inform or evaluate initiatives aimed at changing the behaviour of customers
• Improve customer satisfaction
• Engage vulnerable customer groups
• Develop new products and services
• Evaluate the impact of communication campaigns

For more information contact:

Richard Bryan Managing Director
richard.bryan@qaresearch.co.uk
01904 632039