We help utility companies to develop and improve services that best meet the needs and preferences of customers.
Using a wide range of innovative quantitative and qualitative research techniques we enable water companies, and gas and electricity distribution network operators to develop customer-centric strategies that also meet the requirements of wider stakeholders and regulators.
Our research services enable you to:
- Establish customer priorities and preferences to inform business planning
- Inform or evaluate initiatives aimed at changing the behaviour of customers
- Improve customer satisfaction
- Engage vulnerable or difficult to reach customer groups
- Develop new products and services
- Evaluate the impact of communication campaigns
For more information contact:
Richard Bryan Managing Director