Running tap


We help utility companies to develop and improve services that best meet the needs and preferences of customers.

Using a wide range of innovative quantitative and qualitative research techniques we enable water companies, gas and electricity distribution network operators to develop customer-centric strategies that also meet the requirements of external stakeholders and regulators.

Our research services enable you to:

  • Establish customer priorities and preferences to inform business planning
  • Inform or evaluate initiatives aimed at changing the behaviour of customers
  • Improve customer satisfaction
  • Engage vulnerable customer groups
  • Develop new products and services
  • Evaluate the impact of communication campaigns

For more information contact:

Richard Bryan Managing Director
01904 632039