Telephone Research Contact Centre

Over the years the Qa Contact Centre has built up considerable practical experience of carrying out quantitative and qualitative research with businesses, residents, teachers, young people, employees and visitors to tourist attractions and destinations.

With capacity for 28 telephone interviewers and a pool of over 60 staff our Telephone Research Contact Centre can:

• conduct high volume CATI (Computer Assisted Telephone Interviewing) surveys
• contact hard to reach individuals and specific demographic groups
• meet your daytime, evening and weekend research needs

The Contact Centre also provides fast and effective database cleansing and mystery shopping research facilities

The ASKIA CATI system we use for telephone interviewing provides instant data capture facilities and an efficient call-back appointments system. Surveys can also be conducted online through the same system at relatively little extra cost.

The Contact Centre also provides fast and effective database cleansing and mystery shopping research facilities.

Our interviewers are trained in strict accordance with industry standards set by:

• Market Research Society (MRS)

Clients say they choose Qa because of the mixed nature of our in-house team. Recognising the value of their skills, we recruit mature male and female staff as well as school leavers, students and graduates. Many also have DBS clearance to conduct in-depth interviews.

We also carry out data cleansing exercises for organisations which need to ensure their databases are regularly updated. This enables them to make full use of our experienced team of interviewers and our CATI system to carry out research or data cleansing exercises without the requirement for detailed analysis or report writing.

A full list of the organisations our interviewers have recently conducted research for is available on request from:

Helen Hardcastle – Research Director (Field)

helen.hardcastle@qaresearch.co.uk

01904 632039